FAQ's

All items in our store come with free delivery.

At Mobilia Vita, all our products are made to order by skilled craftsmen and artisans, ensuring you receive items of exceptional quality and unique design. We offer shipping across the UK, with delivery times ranging from 1 week to 3 weeks, reflecting the care and attention devoted to each handcrafted piece.

We deliver to the United Kingdom only.

Please Note: There may be additional charges for 'offshore domestic regions': the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

No sorry, currently we only deliver within the United Kingdom.

Many of our products are made to order and take betwee 1 week and 2 weeks to manufacture. Some of our most popular products are held in stock by our suppliers and can be dispatched within 24 hours. This can vary between different products so for more detail please do not hesitate to contact our friendly customer service team.

Since many of our products are dispatched from our international partners delivery usually takes from between 2 days to 7 days. Products dispatched from within the UK typically take between 24 hours to 72 hours.

Unfortunately not, we cannot deliver to PO Boxes.

As soon as we receive your order, we'll send out confirmation to your email address, this just means we've received your order in our system and we've pre-authorised your payment method ready for your purchase.

If you recently placed your order and didn't immediately receive a confirmation email from us, then there might be a few issues we can look into:

 1) Our emails might be going to your junk or spam folder

2) There might have been a misspelling when you entered your email address during checkout

3) Your email server has very strong spam filters and is identifying our emails as spam so the emails aren't going through.

To be on the safe side, we encourage our customers to provide an alternate email to support@mobiliavita.co.uk

We check with our warehouse or suppliers to make sure that your item(s) are available and can be despatched as soon as possible. If your item(s) are available for shipping (within 5 business days), we'll process the charges and prepare to ship your order.

In the event that your item(s) are unavailable for immediate despatch, we remove the pre-authorisation from your payment method and reach out to you via email or telephone.

Some of our couriers' deliveries require a contact number to ensure smooth delivery of your order. We won't give to anyone else, it’s kept private and confidential. Plus if there are any issues with your order we can contact you quickly and easily.

Our return policy allows for returns within 14 days of delivery, with a 20% restocking fee. Custom-made items are not eligible for return. Exchanges may incur shipping costs. Damaged items must be reported within 24 hours. Contact us for assistance.

Absolutely. Mobilia Vita strives to provide our customers with a safe and smooth customer experience. This site uses SSL encryption technology so that you never have to worry about credit card safety.

Absolutely! By becoming a VIP member at Mobilia Vita, you'll enjoy a 5% discount on your initial purchase. For instance, on a standard £600+ bed order, you'd save more than £30. Expand your purchase to include mattresses and drawers, and your savings could exceed £50. If you're considering buying, signing up as a VIP is definitely a smart move!

By bundling items such as mattresses, drawers, and other accessories with your bed frame order on our website, you can unlock substantial discounts. This advantage arises from the flat-rate customs costs imposed post-Brexit by our preferred European suppliers. By consolidating your items into one delivery, we can pass these savings on to you.

You can contact us using any of the following methods.
- Website chat widget

- WhatsApp: 077537144885

- Phone: 020 8050 8816‬

- Email: info@mobiliavita.co.uk

- Our website contact forms